1 reviews | Active since Feb 2025
Policy premium complaints
Good day, Hope this email finds you well. I have had the above policy since 2010,where my premiums are R850.00 monthly, debited on 22nd of each month, until June 2024.
I have on numerous times went to their offices in both Polokwane and Pretoria to alert them about the premiums which were inconsistently not going through. Some of the times,they debit and after a few days the money comes back to my account in two inexplainable different amounts. On that note, I was also given their system generated debit dates, which I made sure that l there is/was sufficient funds for them to debit. For example, in December 2024 there was a double debit of R850, which was also returned to my account in January 2025 in amounts of +-R300 and +-R500 respectively on the same day. On many occasions i have called their client services number ,with no luck due to the long time holding issues. The last call I made to them was on Wednesday 12 February 2025, where I spoke to a lady called Fiziwe who has since promised to give me feedback by close of business of the same day, which she never did to date.
I'm of the frustrated suspicion that their plan for this policy to lapse,which I don't intend to,as I have been paying for this policy for over 10 years.
I would like you to please assist in investigating this matter as I suspect foul play.
Your swift response will be highly appreciated.
Regards Mokgadi Sebetha ID#: ***
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
According to my knowledge it is not a knew policy that need declaration of health and lifestyle . Is the old policy of 2010 they just played their games so that it lapse. What is needed is the trust and honesty that give me the account number that l can pay the outstanding premiums. Or we make the trust arrangements that they deduct the premiums. In several occasions l gave them 3rd of every month but never done until they tell me that the policy is nomore. I even by mistake completed the same declaration of health and lifestyle.
So between me and old mutual is just to do arrangements for paying the missed premiums.
Thank you.Show quoted text
According to my knowledge it is not a knew policy that need declaration of health and lifestyle . Is the old policy of 2010 they just played their games so that it lapse. What is needed is the trust and honesty that give me the account number that l can pay the outstanding premiums. Or we make the trust arrangements that they deduct the premiums. In several occasions l gave them 3rd of every month but never done until they tell me that the policy is nomore. I even by mistake completed the same declaration of health and lifestyle.
So between me and old mutual is just to do arrangements for paying the missed premiums.
Thank you.Show quoted text
We note that an email was sent to you this morning 18/02/2025. Kindly refer to the email and liaise with the team directly, as they will be able to assist you further.
Kind regards,
Old Mutual Complaints Management
We note that an email was sent to you this morning 18/02/2025. Kindly refer to the email and liaise with the team directly, as they will be able to assist you further.
Kind regards,
Old Mutual Complaints Management