RS
Rochelle S
1 reviews | Active since Nov 2015
20 May 2020, 00:37
Policy payout delays for 2 weeks
I have redeemed my savings policy. It's the second week now after I was told it is being processed. I STILL have no update as to when it will be paid out to me. I keep calling and wait on hold for 20 minutes at a time only to be left frustrated without knowing anything.
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Old Mutual's replyOfficial
20 May 2020, 11:38Dear Rochelle
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply20 May 2020, 11:38
Official
Dear Rochelle
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management