Policy Pay Out

I have been trying since last week to cancel a policy and receive payment, every single time I just have to gear how they have not received my email with the documenta to cancel. I am currently unemployed and made sure that payment was received on time every month, now that I news the investment money, no one is prepared to help me! Why then did I have this policy in the first place? Not happy at all how this has been treates, as I needes the money by this weekend to pay to get to an interview for work! Old Mutual will directly be responsible for me being unemployed for longer!