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Nomcebo N
1 reviews | Active since Apr 2025
03 Apr 2025, 13:45
Policy opened without my knowledge and I need a refund.
Someone from Old Mutual opened a policy under my name without me knowing. They had been deducting from my payslip since August 2023. I went to Gateway branch and they promised I will get a feedback after 10 working days, i went there again and it’s changed to 6 months. I wrote them an email and there is no response I even call this number *** and they promise to give a feedback after 24hrs but there is no response till today.
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Old Mutual's replyOfficial
03 Apr 2025, 14:17Good day Nomcebo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Apr 2025, 14:17
Official
Good day Nomcebo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management