CL
Cebokazi L
1 reviews | Active since Oct 2024
15 Oct 2024, 09:34
Policy opened without consent(*****ulent activity).
I have experienced *****ulent policies opened without my consent which are deducting through my persal for 3 consecutive month even when I cancelled the policy and filed for a ***** case and I have not received any feedback for my refund they are dragging the process as if I am at fault, it the the third time now this company is opening policies on my behalf without my consent.
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Replies (6)CL
Cebokazi L's updateReviewer Update
15 Oct 2024, 09:46I have waited long enough already for an investigation and there is no feedback it is day 21 today, how many more investigations do you have to undertake?
CL
Cebokazi L's update15 Oct 2024, 09:46
Reviewer Update
I have waited long enough already for an investigation and there is no feedback it is day 21 today, how many more investigations do you have to undertake?
Old Mutual's replyOfficial
15 Oct 2024, 14:55Good day Cebokazi
Thank you for your updated.
I am following up on your previous complaint and will provide you with feedback via email.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Thank you for your updated.
I am following up on your previous complaint and will provide you with feedback via email.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply15 Oct 2024, 14:55
Official
Good day Cebokazi
Thank you for your updated.
I am following up on your previous complaint and will provide you with feedback via email.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Thank you for your updated.
I am following up on your previous complaint and will provide you with feedback via email.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
CL
Cebokazi L's updateReviewer Update
05 Nov 2024, 09:40Good day.
I hope this mail finds you well.
I would like to inform you again that the policy has deducted fromny persal as I received my payslip this morning for November 2024.
As per last communique I was supposed to get back my refund towards the end of October and first week of November but my last mail was not even responded to.
I sent several mails privately which were not responded to till date.
RegardsC.Linganiso
I hope this mail finds you well.
I would like to inform you again that the policy has deducted fromny persal as I received my payslip this morning for November 2024.
As per last communique I was supposed to get back my refund towards the end of October and first week of November but my last mail was not even responded to.
I sent several mails privately which were not responded to till date.
RegardsC.Linganiso
CL
Cebokazi L's update05 Nov 2024, 09:40
Reviewer Update
Good day.
I hope this mail finds you well.
I would like to inform you again that the policy has deducted fromny persal as I received my payslip this morning for November 2024.
As per last communique I was supposed to get back my refund towards the end of October and first week of November but my last mail was not even responded to.
I sent several mails privately which were not responded to till date.
RegardsC.Linganiso
I hope this mail finds you well.
I would like to inform you again that the policy has deducted fromny persal as I received my payslip this morning for November 2024.
As per last communique I was supposed to get back my refund towards the end of October and first week of November but my last mail was not even responded to.
I sent several mails privately which were not responded to till date.
RegardsC.Linganiso
Old Mutual's replyOfficial
11 Nov 2024, 22:57Good day Cebokazi
We received your update. I apologise for the delay in response. The matter was finalised. I will respond to you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
We received your update. I apologise for the delay in response. The matter was finalised. I will respond to you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply11 Nov 2024, 22:57
Official
Good day Cebokazi
We received your update. I apologise for the delay in response. The matter was finalised. I will respond to you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
We received your update. I apologise for the delay in response. The matter was finalised. I will respond to you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
CL
Cebokazi L's updateReviewer Update
07 Apr 2025, 10:12This company opened a policy without my consent once again and the policy has been deducting R460 since November 2024 and they have been escalating the matter but the policy is still active till now.
CL
Cebokazi L's update07 Apr 2025, 10:12
Reviewer Update
This company opened a policy without my consent once again and the policy has been deducting R460 since November 2024 and they have been escalating the matter but the policy is still active till now.
CL
Cebokazi L's updateReviewer Update
07 Apr 2025, 10:13Colleen Aanhuizen has been handling this matter and now is ignoring my mails.
CL
Cebokazi L's update07 Apr 2025, 10:13
Reviewer Update
Colleen Aanhuizen has been handling this matter and now is ignoring my mails.