Policy on Holiday

Last year July21 I received a call from Old Mutual to inform me that one of my policies were on holiday and I need to make a payment to get it up to date, since it were lockdown and anything could happen at any time I rushed to their offices . The consultant told me its best to make the payment of one months premium to get my policy up to date which I did .I also asked him who arranged with them to make changes to my policy without my consent and that I want my premiums to go through every month and to call me if my policy goes in arrears again and not to wait this long again. he said that Old Mutual put my policy on holiday and fixed my policy for payments to go through and everything is on order I am paid up to date. On 27Oct21 I send a e-mail to Complaints to ask if my policies were paid and Elizabeth Ngidi rep**** to confirm that my policies were paid up to date. on the 25th of January 22 I received an call again that said my policy were on holiday again and that I must pay another extra premium to be up to date. Now Old Mutual why does this happens again to me?? I also need money if this is the case with you. Please fixed this problem for once and forever, every cent is accountable and I do not have spare money for extra premium which you decide when to take you money and when to not take your money , because I checked with my bank today they confirmed that I never told them to stop any debit orders the same as last year. How does this work one month both policies premiums go through and the next month only one premium go through then again the following month it goes through for both? How long are you going to ask for extra premiums since this is the second time and last time it were fixed and up to date?