Policy number- *** - Old Mutual Enquiry [CSCCA***2

Sent an email to Shakirah Smitsdorff | Call Centre Agent, on 04 November 2021 and she only responded on 17 November 2021.

My questions to her/ him are -Why are you only responding to my email after 13 days of receiving it?

Is the payout still going to be within 15 to 21 days as per email below?

What is the Policy end term because I thought it was when I turn 55 years old?

Is it possible fir ne to be referred to o another Agent who is mo efficient?

Policy number- *** - Old Mutual Enquiry [CSCCA***2