POLICY NUMBER ***

Good day - it is with disappointment that i have to send this complaint to a reputable company like Old Mutual. Being a client with Old Mutual for the past 3 years, i would have expected a little effort or even a courtesy call from Old Mutual. The reason for my complaint is that the agent that was attending to a query which he didn't resolve for the past 2 years has informed me that he has resigned last year 2014 from Old Mutual.<br> I had to take the responsibility to resolve the query on my own. I am disturbed that this agent is still receiving commission on this policy. Old Mutual has not provided me with an alternate agent who could assist me. The agent in question is Mr V Eraman.