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Siviwe N
1 reviews | Active since Jul 2021
19 Jun 2022, 19:52
Policy never paid out!
I'm highly disappointed and embarrassed on how our family funeral policy claim was handled. We made the claim Monday 13th of June 2022, and the funeral was going to be held on the 18th of June 2022. They asked for supporting documents and they where sent. We went to the OM offices, we called the head offices but none that helped. We haven't received any payout. We had to give an undecent funeral. I'm hurt and disappointed. We have been with OM for a long time and this was the 1st time. I can't trust the company since this might happen again!
Helpful (0)
Replies (12)0
Replies (12)
Old Mutual's replyOfficial
19 Jun 2022, 19:59Dear Siviwe
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply19 Jun 2022, 19:59
Official
Dear Siviwe
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
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Siviwe N's updateReviewer Update
21 Jun 2022, 10:47How long do I keep on waiting for my policy payout. I received and email from MOGAMMAD MINTIN yesterday saying I must send my policy number than they can be able to help and I did. Till today, no response and no payout. I'm so angry right now, my blood is boiling. Do I have to use other channels so I can be able to get my payout. I didn't get the money for a burial so I had to take loans now who will pay for those loans if I can't even get my payout. What do I do. You have made this experience extremely horrible for me. Imagine having to lose someone and lay them to rest with loans money while you hard a policy from so high Old Mutual but still no payout. Your the worst company, it's like the people who work there have no families. It hurts so bad...
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Siviwe N's update21 Jun 2022, 10:47
Reviewer Update
How long do I keep on waiting for my policy payout. I received and email from MOGAMMAD MINTIN yesterday saying I must send my policy number than they can be able to help and I did. Till today, no response and no payout. I'm so angry right now, my blood is boiling. Do I have to use other channels so I can be able to get my payout. I didn't get the money for a burial so I had to take loans now who will pay for those loans if I can't even get my payout. What do I do. You have made this experience extremely horrible for me. Imagine having to lose someone and lay them to rest with loans money while you hard a policy from so high Old Mutual but still no payout. Your the worst company, it's like the people who work there have no families. It hurts so bad...
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Siviwe N's updateReviewer Update
21 Jun 2022, 11:23For how long have I been told that? I'm tired of this game that is being played with me! If no one or no payout is made today than I'll have to escalate this matter as well!!
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Siviwe N's update21 Jun 2022, 11:23
Reviewer Update
For how long have I been told that? I'm tired of this game that is being played with me! If no one or no payout is made today than I'll have to escalate this matter as well!!
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Siviwe N's updateReviewer Update
21 Jun 2022, 17:36I'm so tired of this game Old Mutual is busy playing with me. I was told the matter has been settled but now again I was sent an sms that I should sent documents that I don't know how many times I've sent. What must I do?
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Siviwe N's update21 Jun 2022, 17:36
Reviewer Update
I'm so tired of this game Old Mutual is busy playing with me. I was told the matter has been settled but now again I was sent an sms that I should sent documents that I don't know how many times I've sent. What must I do?
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Siviwe N's updateReviewer Update
22 Jun 2022, 13:55Im so tired, the Old Mutual system has failed me. I have no hope of the payout. I'm exhausted of doing the same thing, I've been sending the requested documents but nothing. I have to pay back the loan I took for this funeral.
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Siviwe N's update22 Jun 2022, 13:55
Reviewer Update
Im so tired, the Old Mutual system has failed me. I have no hope of the payout. I'm exhausted of doing the same thing, I've been sending the requested documents but nothing. I have to pay back the loan I took for this funeral.
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Siviwe N's updateReviewer Update
23 Jun 2022, 10:22Can I please get an update on what is going on or what should I do...?
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Siviwe N's update23 Jun 2022, 10:22
Reviewer Update
Can I please get an update on what is going on or what should I do...?
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Siviwe N's updateReviewer Update
23 Jun 2022, 10:37I've been waiting for feedback...
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Siviwe N's update23 Jun 2022, 10:37
Reviewer Update
I've been waiting for feedback...
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Siviwe N's updateReviewer Update
23 Jun 2022, 10:38I even sent more documents yesterday, via email and WhatsApp
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Siviwe N's update23 Jun 2022, 10:38
Reviewer Update
I even sent more documents yesterday, via email and WhatsApp
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Siviwe N's updateReviewer Update
28 Jun 2022, 08:51Old Mutual takes the cake when it comes to bed serves. No one has been interested in helping me with my policy funeral claim. Until today I've haven't received it, 1st claim was on the 13th June 2022. I've been going to the main nearest branch to get help! They did try to help, went there twice and for me it's was still far to visit in back to backs. The head branch that we where calling was no help, the first lady we ****k to felt like she never knew what we where talking about so finally she dropped the call on us. Than spoke to a man on the phone from Old Mutual Mr M January, he promised to escalate things but the 2nd time, the nearest branch to me and I called it can to me as a shook that the person who promised to upload the files for me never did. Old Mutual is a place not 2 trust anymore!!!
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Siviwe N's update28 Jun 2022, 08:51
Reviewer Update
Old Mutual takes the cake when it comes to bed serves. No one has been interested in helping me with my policy funeral claim. Until today I've haven't received it, 1st claim was on the 13th June 2022. I've been going to the main nearest branch to get help! They did try to help, went there twice and for me it's was still far to visit in back to backs. The head branch that we where calling was no help, the first lady we ****k to felt like she never knew what we where talking about so finally she dropped the call on us. Than spoke to a man on the phone from Old Mutual Mr M January, he promised to escalate things but the 2nd time, the nearest branch to me and I called it can to me as a shook that the person who promised to upload the files for me never did. Old Mutual is a place not 2 trust anymore!!!
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Siviwe N's updateReviewer Update
28 Jun 2022, 09:28Your service is the worst, it's easy to say that I was sent and sms on the 27th but how many times have I been told that this will be escalated? Honestly from now on I will never ever recommend Old Mutual to anyone. So today what is the update about the claim I made? Ay sham your the worst ever!!!
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Siviwe N's update28 Jun 2022, 09:28
Reviewer Update
Your service is the worst, it's easy to say that I was sent and sms on the 27th but how many times have I been told that this will be escalated? Honestly from now on I will never ever recommend Old Mutual to anyone. So today what is the update about the claim I made? Ay sham your the worst ever!!!
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Siviwe N's updateReviewer Update
01 Jul 2022, 09:24It has been so quite no communication what so ever from the Old Mutual side. What is going on??? What is happening with the claim I made
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Siviwe N's update01 Jul 2022, 09:24
Reviewer Update
It has been so quite no communication what so ever from the Old Mutual side. What is going on??? What is happening with the claim I made
SN
Siviwe N's updateReviewer Update
01 Jul 2022, 16:07This is one of the worst company, no communication what so ever. You should close your doors. You take my money you never miss a ďay but when it's time for payouts. You just leave me hanging. Your the worst ever!!! I hate this company with passion now! I'm being left feeling like a fool and no one cares!
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Siviwe N's update01 Jul 2022, 16:07
Reviewer Update
This is one of the worst company, no communication what so ever. You should close your doors. You take my money you never miss a ďay but when it's time for payouts. You just leave me hanging. Your the worst ever!!! I hate this company with passion now! I'm being left feeling like a fool and no one cares!