Policy lapsed and was not informed

Item: Old Mutual
Rating: 1
Author: Lindelwa S

<p>I took up a funeral plan 2006 for my mother 10 years later I discovered that policy has lapsed six months ago and I was not infringe took up the matter they told me I have to take up a new policy

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Replies (2)

Old Mutual's replyOfficial

21 May 2016, 21:38

Dear Lindelwa

Thank you for bringing matter to our attention. We will investigate and provide feedback to resolve.

Regards

Carol. Olckers

Complaints Management

Old Mutual's reply21 May 2016, 21:38

Official

Dear Lindelwa

Thank you for bringing matter to our attention. We will investigate and provide feedback to resolve.

Regards

Carol. Olckers

Complaints Management

Old Mutual's replyOfficial

25 May 2016, 10:17

Dear Lindelwa

I refer to our emails and trust that this matter was resolved to your satisfaction. Please contact me, should you require any further assistance.

Regards

Carol Olckers

Complaints Assessor

Old Mutual's reply25 May 2016, 10:17

Official

Dear Lindelwa

I refer to our emails and trust that this matter was resolved to your satisfaction. Please contact me, should you require any further assistance.

Regards

Carol Olckers

Complaints Assessor