JK
Julia K
1 reviews | Active since Nov 2024
29 Sept 2025, 08:51
POLICY LAPSED
I have 3 policies with Old Mutual and all 3 are debiting by stop order. Last week I heard that 1 of the policies is about to lapse due to non-payment. I immediately contacted the employer, and they confirmed all payment went through to Old Mutual. I tried to contact them with no luck. There is a lady that was assisting me, when I asked her questions, she does not understand, and it took her days to respond. I have been paying these policies since 2011 for it to lapse now.
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Replies (3)
Old Mutual's replyOfficial
29 Sept 2025, 09:14Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply29 Sept 2025, 09:14
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
JK
Julia K's updateReviewer Update
29 Sept 2025, 15:21Dear Old Mutual Complaints Management
How long can someone expect response from you. I am little bit concerned as I tried contacting your call center with no luck. Can you please provide me with a correct contact number including email addresses please. The lady that was assisting me send me a message that she will no longer be able to assist me as the matter is beyond her control.
How long can someone expect response from you. I am little bit concerned as I tried contacting your call center with no luck. Can you please provide me with a correct contact number including email addresses please. The lady that was assisting me send me a message that she will no longer be able to assist me as the matter is beyond her control.
JK
Julia K's update29 Sept 2025, 15:21
Reviewer Update
Dear Old Mutual Complaints Management
How long can someone expect response from you. I am little bit concerned as I tried contacting your call center with no luck. Can you please provide me with a correct contact number including email addresses please. The lady that was assisting me send me a message that she will no longer be able to assist me as the matter is beyond her control.
How long can someone expect response from you. I am little bit concerned as I tried contacting your call center with no luck. Can you please provide me with a correct contact number including email addresses please. The lady that was assisting me send me a message that she will no longer be able to assist me as the matter is beyond her control.
Old Mutual's replyOfficial
29 Sept 2025, 15:48Good day, Julia K.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply29 Sept 2025, 15:48
Official
Good day, Julia K.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management