POLICY LAPSED

GOOD MORNING <br> I'M SO DISAPPOINTED WITH OLD MUTUAL , I OPENED RETIREMENT POLICY LAST YEAR AND NOW I PHONED THEM AND THEY SAY IT LAPSED BUT NO ONE PHONED ME ABOUT THEM NOT GETTING MONEY ON MY ACCOUNT AND NOW I SAID I NEED MY MONEY BACK AND THEY TOLD ME TO FAX certified ID copy,letter of cancellation,Tax number,payslip,bank statement,proof of address .BUT THEY NEVER WANTED THESE DOCS BEFORE BECAUSE THEY WERE HUNGRY FOR MONEY . I DON'T UNDERSTAND THIS , THEIR SERVICE SUCKS.