Policy issues.

Hello Peteer. I Muzi Ximba writing on behalf of my mother. She went to Old Mutual branch at Empangeni, to check her policy and do some claims. The lady that was helping her, told her that the policy have elapsed without even notifying her while she was paying the policy. Could you please kindly assist her on this situation because she is so stressed. The policy number is 69207p***. Her details are as follows: Names: Zanele Florence Surname: Ximba Cell No: *** Your help will be much appreciated.