CZ
Cocek Z
1 reviews | Active since Oct 2021
29 Jul 2025, 10:11
Policy documents not sent
Good day, I am seriously not happy with the service I have been etting at old mutual its been two weeks requesting documents for my client and up until now I have not been getting them. Their complaints department is non existent because they not responding. This is really unacceptable.
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Old Mutual's replyOfficial
29 Jul 2025, 10:25Good day Cocek Z, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply29 Jul 2025, 10:25
Official
Good day Cocek Z, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,