Policy documents

Dear Old mutual<br> <br> I am not impressed with you customer service. I have taken out a funeral policy last month the deductions have started coming off my account but I still haven't received a policy contract/document. When I call the call centres they are unable to assist me because they ask for a policy number which I do not have because no one has sent me my policy document, I sent an email to GSenquires and again the response was please provide us with your policy number. Why is it so difficult to send my policy documents to me via email. I have now been sent an email with a screen grab of my policy to show it is active, this is not what I requested I need the policy contract, policy number etc.<br> <br> <br> This is unacceptable and if I don't receive these documents soon I am ready to cancel this policy<br> <br> Regards<br> Bridget Dube