policy document

I SJM MOTAU HAVE A POLICY WITH OLD MUTUAL MORE THAN 15 YEARS AND EVERY YEAR I REQUEST A POLICY DOCUMENT.AND THEY PROMISE ME IL GET IT WITHIN 6 WEEKS!I WENT TO THEM AGAIN IN MAY THIS AND I GOT THE SAME PROMISE.I HAVE BEEN CONTRIBUTION FOR ALL THE YEARS AND TO DATE I HAVE NOTHING TO SHOW.PLEASE HELP ME GET THE DOCUMENT AS I DO NOT WANT MY DEPENDANTS TO DO THE RUN AROUND WHEN I'M NO MORE TO MY SURPRISE I ONLY GOT AN INCOME TAX CERTIFICATE THIS YEAR WHICH SAYS TO ME THE MONEY THAT I CONTRJBUTION MORE THANK 15 YEARS WHAT HAPPINESS TO IT