1 reviews | Active since Sept 2025
******** Policy Deduction and Extremely Poor Service
I am extremely dissatisfied with Old Mutual due to the ******** initiation of a policy under my name without my consent. This policy has unknown beneficiaries and has been deducted directly from my payslip without any prior authorization.
Despite repeated attempts to seek clarification and resolution, the response from Old Mutual has been unacceptably slow, showing a complete lack of urgency or regard for the impact this has had on me. It is unacceptable that a financial institution of this stature would implement a policy and debit funds from an employee’s salary without proper consent or communication.
I urge Old Mutual to investigate this matter immediately, refund any unauthorized deductions, and improve their communication and response times to avoid causing such stress to clients in the future.
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
This situation is extremely concerning. A policy was opened under my name without my consent, with unknown beneficiaries, and deductions were taken directly from my payslip. Given the seriousness of this issue, the lack of follow-up is unacceptable.I expect Old Mutual to urgently provide an update, confirm what has been done so far, and outline the steps being taken to resolve this matter. I should not have to repeatedly chase a financial institution over unauthorized deductions and a policy I never agreed to.I look forward to a prompt and meaningful response.
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This situation is extremely concerning. A policy was opened under my name without my consent, with unknown beneficiaries, and deductions were taken directly from my payslip. Given the seriousness of this issue, the lack of follow-up is unacceptable.I expect Old Mutual to urgently provide an update, confirm what has been done so far, and outline the steps being taken to resolve this matter. I should not have to repeatedly chase a financial institution over unauthorized deductions and a policy I never agreed to.I look forward to a prompt and meaningful response.
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We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management