Policy debit twice

Good day, Hope you well I've got a policy with old mutual, whereas I went into the branch the other day and the consultant asked me if I don't want to upgrade the amount for my mothers policy whereas I will only pay one amount. As from March my account has been debited twice from old mutual whereas the lady said only one debit will go off. Can someone please rectify this matter, cause I cannot reverse the debit orders as I've cancelled the second policy but now at my bank they told me that old mutual block the reversal on the debit order. I want my money back asap cause your consultant **** to me, and I cannot pay 2 policies at the same place. You just feeding customers a bunch of lies and it is not fair cause some of us are working hand to mouth. Can someone please get back to me and give my money back Please can you sort out this mess cause I'm very upset for your poor service and lies you are feeding clients. I need my money back asap