Policy cover

I had a bad review about Old Mutual Funeral policy. They said my policy lapsed in June and they didn't noticed me about that I got a message in July. What I know I was behind with 2 months. I paid the 2 months that I was behind with but they said the Policy lapsed how can I paid on the Standard account and gave them proof of payment directly to the Branch. I am so disappointed about that because this is my Aunt and she is too old anything can happen and I'm the only one who is working at the family Incase something happens I'm the one who will be responsible for my Aunt. I take this policy long ago in 2015 imagine and it lapsed after so many years without any notice from Old Mutual. They said I must pay premium holidays which I take them at 2019...all these years they were quite when they saw that I'm behind with 2 months they start to tell me about premium holidays. Im so hurtful and sad on what they are doing to me 😭😭💔💔it hurts so much. Can anyone who will resolve this at Old Mutual please help me 😭😭.My cell no is *** / *** email address: ***.