POLICY CHANGES INCORRECTLY CAPTURED

On 21-11-2025 I submitted beneficiary changes ONLY to my GL Expense policy with contact details of both beneficiaries and the split. I received an email response from Old Mutual enquiry CLAIMS, thanking me for submitting a claim - Not sure what they are smoking there - but I did NOT submit a claim and not even sure why they were responding to my email. I then receive an email notification to check my yearly statements on the Portal - which I went and did - thank goodness I did - as I then noticed that they had done the BENEFICIARY SPLIT TO THE INCORRECT POLICY - LSD/7 (Life policy) I emailed the Customer Service Centre and NFOSA to get them to rectify this GROSS MISTAKE and after 2 days still no response. I then emailed to FAISOMBUD - at least they rep**** but were unable to assist me - told me to email the NFOSA I then received an email today from NFOSA with a form that they want me to now complete and explain the whole story again with supporting documents after they were emailed in the first place. I did mention that in my email I wanted this resolved within 24 hours - as should something happen to me - my son has every recourse to take legal action as the incorrect split has huge ramifications on the payout. As I am leaving to go on holiday overseas next week - I am really stressed out to have this resolved and a full policy schedule emailed to me for my records.