Policy ***** Case

I would like to complain regarding the ***** policy that was made under my persal that I reported at Old Mutual. How long does it take to cancel the policy after you’ve reported a *****? Yersteday I called trying to follow up on that it’s been a month now since I’ve reported but it is still deducting on my persal. The consultant that was helping me yesterday said the turn around time for the case is 3 months,which I don’t have a problem with their investigation but the policy must be cancelled first to stop deducting please.