nL
nondumiso L
1 reviews | Active since Aug 2011
12 Mar 2025, 17:27
Policy cancelled even though I have been paying
I cannot believe that Old mutual has cancelled my funeral policy even though I have been paying and the debit order is still going through. I sent an email on 21/02/2025 enquiring as to why my policy has been cancelled and even today I haven't received a response. I need this to be sorted asap cause it's not fair. Why are you treating me unfairly? My policy no 69668****216159.
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Replies (2)
Old Mutual's replyOfficial
12 Mar 2025, 18:07Hi Nondumiso
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 Mar 2025, 18:07
Official
Hi Nondumiso
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
25 Mar 2025, 14:43Hi Nondumiso
We can confirm that the investigation relating to your complaint has been completed, and we have sent you feedback via email.
Regards
Old Mutual Complaints Management
We can confirm that the investigation relating to your complaint has been completed, and we have sent you feedback via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Mar 2025, 14:43
Official
Hi Nondumiso
We can confirm that the investigation relating to your complaint has been completed, and we have sent you feedback via email.
Regards
Old Mutual Complaints Management
We can confirm that the investigation relating to your complaint has been completed, and we have sent you feedback via email.
Regards
Old Mutual Complaints Management