Policy Cancelled due to slow Customer Service

<p>On 27 May I contacted Old Mutual to update my banking details as i switched banks. On the 7th of May, 11 days later, i was informed that my policy was cancelled due to payment default. Payment defaulted because i switched banks & i made an effort to update my details.<br /><br />To carry on with my policy i am now required to fill in a 5 page reinstatement form which i refuse to do because Old Mutual Customer Service responded 11 days late to my request to update my details - i've been paying this policy every month since 2009 and i'm not going to waste my time to fill in a reinstatement form. </p>