Policy cancelled but still charged

I received a call from a Old Mutual call centre agent in the 1st week of November. I took out policies, when I got home home my wife informed me that we already have a policies like that, so i called the call centre the Monday +-.<br> <br> I spoke to 2 people and advised that I would like to cancel the policies, the agent said it would be done asap. NOTE: This cancellation was done within the cooling of period!!<br> <br> To my surprise on the 30th November, my account was debited by R600!!! With no other correspondence not even an sms from old mutual regarding the new policies!!<br> <br> I already have to other policies with old mutual currently. If this is the way Old Mutual is now operating then I might as well cancel all policies and move to a different insurance provider!<br> <br> I would appreciate someone contact me immediately regarding my refund! Or else I will report this matter to the Ombudsman.<br> <br> It looks like agents are looking for Christmas bonuses!!<br> <br> I am utterly disgusted! Its almost 3 weeks in which the loaded debit order could have been cancelled!!!