Policy Cancellation Issue

Dear Old Mutual,

I am quite disappointed in the service or rather non-service I have received from Old Mutual.

I went to an Old mutual branch to cancel my comprehensive + Family Funeral Plan Plan policy because I had opened an Individual Plan. The consultant processed everything and gave me papers to sign and it was done. Several days later on my old mutual profile I checked the status of the policy and it said active. I called the call centre and they told me that they can see that my policy has a request to cancel but have not been processed yet. They assured me the matter will be escalated and the policy will be cancelled. As I am writing this now, a debit order for the same cancelled policy has just gone through , money that I do not have.

Request : Old mutual , I already have an active policy with you that I wish to keep. Could you please cancel the policy that I do not need. It is such an inconvenience having to visit the branch, call and email to have the same one policy cancelled .