Policy cancellation

Last year, I noticed that money was being deducted from my payslip under Old Mutual, and these deductions have continued for several months. I contacted them and requested a cancellation, which I was assured would be processed. However, after receiving my April payslip today, I see that the deduction is still being made. This is extremely frustrating, as I have already taken the necessary steps to cancel it. I cannot continue dealing with this issue—I need the deductions to stop immediately and for my money to be refunded. I canceled this policy, yet it appears that no action was taken. Please treat this matter as urgent and ensure that it is resolved without any further delay.