Policy cancellation delay tactics??

I’m in the process of cancelling my policies with OM, partly because of the horrible experiences I’ve had with them including the death claim of my father and being underinsured by them.

I called to request for my policy schedule and I was told that I can’t be authenticated by their system because I cannot recall my residential address where I resided (A rental) over 10 years ago!! I was directed to go to a physical branch while I’m out the country. While I understand the importance of these security checks, there are a number of other questions that the agent could’ve asked to help the situation. Funny how we never have to authenticate ourselves when you they deduct their premiums every month!

I can’t wait get rid of them as an insurer!