NZ
Nonkululeko Z
1 reviews | Active since Nov 2023
15 Jan 2026, 10:16
Policy Cancellation and Service
I am extremely frustrated with the service I have received from Old Mutual. What is the point of having a call center if it takes an hour just to get through? I attempted to cancel my policy at a branch and was told it would take 7 working days to receive my funds. After finally reaching an agent, I am now being told it will take 21 working days.
We make life plans based on the information you give us. This level of inconsistency and delay is completely unacceptable and has caused me serious inconvenience. I expected professionalism and reliable service, yet this experience has been the exact opposite.
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Old Mutual's replyOfficial
15 Jan 2026, 10:31Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Jan 2026, 10:31
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management