Policy cancelation form submitted in September last year

Good day

My issue or complaint has NOT been resolved.
Old mutual has provided fall information to this thread and is shying away from the fact that they have been deducting money from my account for over 8 months after the cancellation form was signed and submitted .
The issue will be resolved when the money deducted after cancelation is paid to me .
Old mutual doesn’t answer my calls and if they do after a few mins the call is dropped.

False information

Old mutual is avoiding the fact that they are deducting money from my account after cancelation of their policy .
Can someone advise me on the right channels to take ?
Or should I go straight to social media with the proof of cancellation, dates screenshots, deductions from my account, recordings etc ?

Good day
For everyone to see , please find below the mail from your COMPLAINT ASSESSORS :

Good day Vishay

Thank you for providing the necessary information.

I confirm that your policy has been cancelled.

Kindly note that according to the South African Retirement Annuity (SARAF) rules, this policy does not qualify for refund or withdrawal at this stage.

You may claim the funds after the age of 55, subject tax clearance.

Payment before this age may only be considered in cases of ill-health or emigration.

If you are satisfied with the way I resolved this complaint, please take a moment and rate my service on Hellopeter by clicking here and leave us a 5 Star review. Thank you for allowing us the opportunity to resolve your complaint.

Asking for a 5 star review when nothing was done .

Old mutual is avoiding the fact that the cancelation was made in September 2024 . But ever since then . Money is being debited from my account .

All the premiums that were deducted after the cancelation form was submitted needs to be paid back to me .
The only clarity I need is why has money been deducted after the form was submitted and when will my refund take place for the months where I have been debited.

This needs to be public for everyone to know that my issue hasn’t been resolved .

Regards
Vishay

Call me
Escalate to your management ..

No complaints assessor has called me .
When was the policy canceled ? The cancelation form was submitted last year September .

Thanks Iv been waiting now for more than a week for a call back but ya let’s hope for the best .

Iv got a mail from a complaints assessor .. that they tried to call me with no answer . I’m available and waiting for the call. Iv received no missed calls or anything . Also I’m not going to be waiting for weeks for a single call .. I’m available now ., so please call now

Received the call .
The advisor promised to call back with feedback from the manager . No call yes

The policy was canceled yesterday only ..

Still want feedback why it was not canceled in September

And the refund of the installments from September .

A manager called asking for the same mails and cancelation form that was sent in September . I sent it again for the 5th time .
Will wait for an update .

I want the explanation today of why OLD MUTUAL didn’t cancel in September .
And my refund

Hi

Once again disappointed with old mutual on the same case . On the 15th of May, old mutual admitted to making a mistake and confirming via mail as well as telephonically that the money will be paid . They also added that it takes 3-5 days.
See below the mail from old mutual:

Good day Vishay

Thank you for taking the time to speak with me earlier.

As per our telephonic conversation, I sincerely apologise for the mis-communication and thank you for the feedback.

We have located the cancellation sent in September. We take full accountability for the delay in the cancellation of your policy. I have submitted a motivation for you to be refunded from cancellation date till date.

Kindly note that the process may take 3-5 working days.

Kind regards


Its been 12 days now with no update or payment .

I expect a response as soon as possible .

Regards
Disappointed customer.

Of the 15778 current reviews , 11876 are one star reviews. That’s says a lot about the company and how they operate ..

Old mutual just called me again to say that they are working on processing it .. and because it’s an RA it’s complicated etc ., that’s not my business . My concern is the money that was deducted after cancellation was submitted . The lady also mentioned they don’t work on weekends .. so the promised time of 3-5 days , is now 10 days not 12 . Also she mentioned that they working on my matter after hours .. this is absolutely nonsense , as I do not believe that from 9 this morning until now when I got the call (16:34) they have been working on my matter alone . Iv been put on hold for 15 mins now . The manager , I’m not mentioning a name for now .. promised that I’ll get a call by 12 tomorrow with feedback .

Good day
Thank you for understanding my frustration and getting on top of this issue .I do apologize for any rudeness from my side ..
The money has been received thank you .
Regards Vishay