tM
thembela M
1 reviews | Active since Jul 2020
27 May 2025, 08:59
Policy cancelation
Why are you guys still deducting but I canceled the policy 3months ago I AM NOT WORKING for crying out loud, I canceled it on the app I went to you branch 3 times and I went they told me I did sign everything what more now, you are taking from the little that I have, why???
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
27 May 2025, 09:08Good day Thembela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 May 2025, 09:08
Official
Good day Thembela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
tM
thembela M's updateReviewer Update
27 May 2025, 09:32For the last 3 months you've been saying this... No No
tM
thembela M's update27 May 2025, 09:32
Reviewer Update
For the last 3 months you've been saying this... No No
Old Mutual's replyOfficial
27 May 2025, 09:37We fully understand your frustration and can assure you that we are following up regarding this. Our sincere apologies again.
Old Mutual's reply27 May 2025, 09:37
Official
We fully understand your frustration and can assure you that we are following up regarding this. Our sincere apologies again.