MS
Mr. Senyo
1 reviews | Active since Aug 2022
07 Jul 2025, 11:51
Policy cancelation
Bad service. I called last week Monday to cancel my policy, but I got no luck. Everytime when I call they keep transferring me to another department and tell me that they can't help they will transfer me again to another department which will still not help me. It's so frustrating with the amount of time and airtime I spent on call holding for more than 22 minutes in 3 calls.
The service is very bad and I'm not happy with it at all. They should just make it easy for cancelations.
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Old Mutual's replyOfficial
07 Jul 2025, 12:19Good day Mr. Senyo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Jul 2025, 12:19
Official
Good day Mr. Senyo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management