Policy ***** @ Old Mutual

I visited the Old Mutual Ga-Rankuwa Branch for the reinstatement of my 2 policies: 69176P*** & 69253P*** which were already paid for the month of January. I was assisted by Mphatle whom requested I sent all POP'S to her email ***. To my surprise when I reach home checking on the app if indeed my policies were reinstated I found that a new policy amounting to R597 appears on my app with the deduction date of 31 January 2025. His brought me back to the redflag question she asked that do I check my bank statements & I said no why are you asking? I immediately cancelled the policy & received a message on the app that it will take 3 working days for the policy to be cancelled. I never consented & signed for the policy. According to my knowledge a debicheck also needs approval. To my surprise the 2 policies the one I already paid for & the one I don't know deducted on 31 January 2025. I called Old Mutual & spoke to more than 10 people, it's either am referred to the next department or the phone just drops. I guess they have all calls are recorded which may prove that I have been calling pertaining to the above mentioned policies. In all senses my hubby works for the company & he has been the only 1 servicing me with policies. If I needed 1 I should have requested him to do so. I called the head office & I was promised that my money should be reversed. I went to Capitec unfortunately the transaction could not be reversed. I called again yesterday & was told the money has already been paid to my account but haven't received anything yet. The lady committed ***** as I didn't consented for the policy she reinstated. She gave me print outs of 2 policies nothing else. In houses are there to assist us not to fo day light ******ies. I need my money.