***** policy and I want my money now

Dear Old Mutual Complaints Department,

I am writing to formally lodge a serious complaint regarding a *****ulent funeral policy that was opened in my name without my consent.

I previously had an active funeral policy with Old Mutual. However, after deciding that I no longer needed the policy, I approached an Old Mutual representative who was at my workplace at Delft Police Station to assist me with cancellation. Instead of cancelling the policy as requested, I later discovered that a new funeral policy had been registered *****ulently using my ID number, with deductions of R180 per month being made directly from my PERSAL account.

Upon discovering this, I immediately visited your branch on Voortrekker Road in Bellville to report the matter and requested a formal investigation. I also requested: • Immediate cancellation of the *****ulent policy • A full refund of the deducted premiums • A copy of the *****ulent contract • The full details and name of the representative responsible, as I intend to open a ******** case

To date, I have only been refunded R163 out of R360, leaving an outstanding balance of R197. This is unacceptable.

Furthermore, the matter has not been resolved, as the *****ulent policy remains active and another deduction has been processed for March. This is a serious concern and indicates a failure to act on my initial complaint.

I demand the following:

1. Immediate payment of the outstanding R197, as well as a refund for the March deduction 2. Written confirmation that the *****ulent policy has been fully cancelled 3. A copy of the signed contract allegedly authorising this policy 4. The full name and details of the representative involved

This matter is urgent. If it is not resolved immediately, I will escalate it to the relevant regulatory authorities and proceed with opening a ******** case.

I expect the outstanding amount and March refund to be paid without further delay.

Kind regards, Yanga Mvutuza