***** Policy Added

Hi, my name is Eugene Mfanafuthi Ncala. I am so angry with how Old Mutual is handling my policies. I received a call on the 7th of September, the lady by the name of Snothile Khuzwayo +***8 said she is randomly calling old mutual customers to see if they are still ok with their products. I then told her I have an issue with my mom's date of birth it says 1956 instead of 1957. So she said to me the only option is to freeze my policies and put them on holiday mode, she will then amend and send me new documents to sign. She also said I must approve a new debicheck because she can see I am paying more than I should be paying. I was paying R351.33 for 2 policies, the debicheck was for R333. So I approved it and asked her if I was on a holiday mode, she said NO I need to take my 3 months bank statement as well as my ID Book to the branch and tell them I came for fingerprints. Cal ended, done.

So I didn't get a chance to go to the branch on that weekend. But then something came across my mind and I went to my old mutual app, I notices that I now have 4 policies instead of 2. What the lady did was just to add another policy so that she can make sales, this had nothing to do with amending my profile. I called old mutual and they gave me a ref number for *****: ***. I kept calling checking the proggress with no luck. Debit order went though and I was angry, I called again and I was told they are still investigating. I don't want to reverse this transaction because it will affect my score but I can see today it's the 24th and this new R333 transaction will happen again. I called on monday and I was told this process takes time. All I want is my money back and I want these 2 policies created on the 7th Sep 2023 to be cancelled because I don't knw them and I did not apply for them. If this doesn't get cancelled today, I will be including my lawyers and I also want my refund.

Your help would be highly appreciate if this can be resolved today.

Thanks in advance