Policy

am not happy with their service their deducted money on my account without any agreement and I've been sending them emails but still they haven't pay back my money so I decided to change my Bank because of the lady who called in told me that they are going to cancel and I asked her where are the records where I agree that I wanna take another policy but she couldn't answer because she knows their ***** 😭 I need my money now I to to spend a lots of money to do paperwork so that i cannot receive my payment on this account because they are deducting as they own the account their service is poor I NEED MY MONEY BACK PLEASE