Policy ***6 - UNHAPPY WITH SERVICE

Old mutual separated my debit order payments and started deducting two different amounts from my account - I called and held on for 30min just to be cut off - sent an e-mail to find out why no response - I declined payment on the smaller amount as I had no answer as to why two separate amounts was taken from my bank account and they cancel my policy - why would anyone want a policy that has been active for over 12 years cancelled. The correspondence team is useless as the emails are answered days later. I have been communicating about this since September/ October - Amy Fourie in your service centre promised a call back all I got was an email advising me that the policy has been cancelled. They tell me that the policy payment were deducted from two different bank accounts - how is it possible if I have one - and the money taken from the same bank account. I am very unhappy with Old Mutual for doing this - I want my life cover re-instated - what does paid up mean in your world Old Mutual can I actually have a human being contact me and sort this out - is this how you treat your loyal customers. I called this morning and was cut after 20min speaking to a Flexi agent- xferd got cut: