SJ
Sinazo J
1 reviews | Active since Jan 2026
19 Jan 2026, 22:16
Policies without my consent
I am writing this complaint against Old Mutual regarding a policies that was opened without my knowledge. I discovered it on 16 October 2025. I never signed any contract. I went to the nearest branch for refund request. I opened the case. They have not responded. This issue have not resolved till now
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Old Mutual's replyOfficial
20 Jan 2026, 06:43Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Jan 2026, 06:43
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management