ML
Mandisi L

1 reviews | Active since Apr 2026

28 Apr 2026, 22:40

Policies were opened *****ulently in my name at Old Mutual

Policies were opened *****ulently in my name at Old Mutual. The identity document used contains my ID number and names, but the photograph is not me. This is clear evidence of identity *****. I did not apply for, consent to, or sign any documentation for these policies. Monthly deductions are still being made directly from my PERSAL salary, even after I reported the matter and requested policy cancellation.

0
Replies (1)
Old Mutual
Old Mutual's reply29 Apr 2026, 07:26
Official
Good day,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards,
Old Mutual Complaints Management