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zandile S

1 reviews | Active since Jun 2013

14 Jan 2020, 09:09

Policies status/Debit Orders

Good day

I went to Old Mutual Gugulethu Mall, Monday 6th of January 2020,to enquire about a policy i took in 2006 while i was employed by Old Mutual group schemes and i was not assisted. I took the policy for my grandmother and i was adviced by the Financial advisor, because im taking the policy my grandmother i should make one of her daughters the policy holder, me a payer and a beneficiary. I have been paying for this policy from 2006, late 2019 i notice there were no deductions from my bank account. I emailed Old Mutual to query this to no luck instead Old Mutual was deducting only for me policy. I want to know the status of these policies as i am not getting any assistance from the Branch and Customer Services. Policy references number 69345SB***1 and 69345SB***5. These were deducted from my FNB since 2006 i don't know who did changes on both policies. Im super disappointed at the service I'm getting from Old Mutual

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Replies (2)
Old Mutual
Old Mutual's reply14 Jan 2020, 10:01
Official
Dear Zandile.

Thank you for the review.

Zandile, we may only provide information to the policy holder. We may not provide information to the payer. The payer may get the information directly from the policy holder.

Kind regards 
Old Mutual Complaints Management

Best regards,

zS
zandile S's update29 Jan 2020, 19:04
Reviewer Update
I don't care about the information of the policy holder. I made my aunt the policy holder,I the payer and beneficiary based on the advice given by your financial advisor when i took the policy. If you look into the application form on file which you are refusing to look at i completed the form and signed by me and the financial advisor, and i have been paying for this policy since 2006. What's so strange is i have been receiving calls and emails from Old mutual since til my Aunty changed everything into her name. I have paid close to R15000for this policy she only changed it to herself last year. You might hide this information i know what transpired and i blame old mutual for this. Your FA are desperate for sales and lie to your clients and still get lame response from the complaints department. I am not going to let go of this even if it's my aunt who goes to jail. I will post in every social media platform till someone higher investigate the matter. This Wil get to your CEO mail..