Policies opened without client consent

I surrendered my policy ref no CE 266114 and did not receive money (R137.97) And some the nxt month. The following month on the 25th they started a new deduction without permission,i did not sign for another policy, i did not sign for another deduction nor was the 25th ever a deduction date, this policy was opened without consent and I received no copy of this policy. I went into the branch on Saturday 26/03/16 who advised i would have feedback within 24 hours...to date i have heard nothing. The deductions were made for 9 months and the bank charged R9.50 for each. I want every cent back!!!