POLICIES OPENED **********LY

I would like to lodge a formal complaint about the bad and unacceptable service I have been receiving at Old Mutual. On the 19th of July 2022, I received an email with a policy document for a funeral cover and accidental death cover which I never app**** for. These policies were opened **********ly using my information as I have other active policies at Old Mutual. I immediately called Old Mutual at ***and I was told the matter has been escalated to the ***** Division for further investigation. I submitted all the required documents but I have not received any feedback after that.

Today I called Old Mutual again on the same number and the lady who assisted me said there is nothing showing on the system about the investigation. She will escalate the matter on my behalf. So it seems like nothing has been done since I reported this matter. It is very unfair to us as Old Mutual clients that our personal and confidential information is being used **********ly and when we report those activities, nobody seems to care!!

These policies are already reflecting on this month’s payslip, yet no one is interested on assisting me. I need URGENT clarity!!!