Policies laspsing

Their Service its so pathetic,I have been with old mutual for more than 10 yeras and now they telling my policies will lapse on the 18 of march, And guess what they have been deducting and getting the money, ever since and last 2018 july they went and deduct on the wrong date and my accout was in arrears.

I was the one calling them regarding the matter and done the arrangements so that my account wont laspe,Called the call center went to the branch but still the was no success.

Im on holiday premium at the moment was advised it will end on the last day of march,The problem i was advised that im in arrears and i should R2600 before it lapse,Where would i get the money after i have been calling,sending emails and making arrangements for that money???

They can pull the call recordings,emails that i have been sending and going to the branches:Jabulani,protea glen and jabulani.

So will cancel all of them and i need money back will go some where else

I called on wensday when i received an sms that my bank has disputed the amount of R499,I was so ****ed then i called again the spoke to zhanique and the *** of the call ,and she advised that the amount was the money that i made arragement last year but they never deducted.

So i wont able to pay the total amount in once and they better make sure that my policies are not gonna laspe.