KM
Kalebe M
1 reviews | Active since Dec 2025
22 Dec 2025, 18:48
******** policies
I hv been ****** for a year by old mutual
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
22 Dec 2025, 19:11Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Dec 2025, 19:11
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
KM
Kalebe M's updateReviewer Update
22 Dec 2025, 19:12They opened two policies on my behalf without me knowing and deducting straight from my payslip.I first opened a case with them and was not happy with the outcome. No communication or apology from them. Second to that same policies have resurfaced with more money added to the *****ent policies. I am disappointed by Old Mutual the company and wonder how are they going to manage a bank with such actions. I think someone up there on their management is benefiting from this and is afraid to take action against his ******* colleagues. Shame on you ******* Old Mutual for de*****ing poor citizens.
KM
Kalebe M's update22 Dec 2025, 19:12
Reviewer Update
They opened two policies on my behalf without me knowing and deducting straight from my payslip.I first opened a case with them and was not happy with the outcome. No communication or apology from them. Second to that same policies have resurfaced with more money added to the *****ent policies. I am disappointed by Old Mutual the company and wonder how are they going to manage a bank with such actions. I think someone up there on their management is benefiting from this and is afraid to take action against his ******* colleagues. Shame on you ******* Old Mutual for de*****ing poor citizens.
Old Mutual's replyOfficial
22 Dec 2025, 19:17We note your message, and our team will respond to you via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply22 Dec 2025, 19:17
Official
We note your message, and our team will respond to you via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management