Policies cancelled while we on covid 19 we are all facing finace problems

Good day as we went on lock down on march, at work we got problems when it came to our payments and in march they did manage to get the money for both the policies plus the money they loaned me. The debits go like this they take R2180,00 something plus the policies which is plus or minus R590.00 something and in february when we changed companies from ACCENTURE to EDCON i did give them my contract at Ghandi square branch for debit order change which they did for the policie but not for the loan i got form them. They normaly debit the loan on the 29 of each an every month , so in April they did debit for the loan the policies bounced and i got the email form them asking if i will go with option 1 for them to debit imideatly or option 2 which they will debit month end i did request that came month end no debit for the policices only on the 2nd of june and there where no enough funds on the account. I went to the bank for them to release funds on my 32notice emidiatly so that they can debit again , as i am at Alberton went to their barnch i was assisted by Mrs Eunice as she did confirm that at the moment they are inactive same day 02/06/2020 and she suggested that the life cover to be put on hold for time being it can be reactivated in October , but the policies will go of end of June came month end none. the worse part the debit for the R210.00 policy was debited before month end as it showed that the r2180.00 its on cvollection on the statement. The same day i went to Alberton branch spoke with Mrs Eunice who adviced me to reactivate the 2 funera covers and the life cover put it on hold for time being till October, we did fill the forms to reactivate the 2 policies which will go again june month end. those two policies did not go off again month end wnet back to a branch Alberton to Eunice she showed me the email from Lyn Govener that my policies were cancelled i need to know how.

I want to know when and why as we are facing the covid 19 and they should have given me the payment holiday even. These times are hard times for every one so i dont know why they cancelled the policies on my account while they can debit R2180.00 but the polices no and i would like to have the feed back regarding my policies plus the life cover please.