******** Policies

I'm writing this utmost disappointment with old mutual. on the 3rd of February 2025 I received a call from one the consultant(forgot her name), she advised me that my funeral policy that I took out in 2014 was not a comprehensive cover, and she wanted to change it but also explained the difference, I then agreed later she sent a pop up message to accept the changes, to my surprise she took out a new policy and it will be deducted from my salary. How can Old mutual do this to me after so many years with them? I tried calling them to no avail, I also sent a request for a call back, but nothing. This means as long as they reach their targets ********, everything is OK by them!!!!