RP
Ricardo P

1 reviews | Active since Nov 2015

29 Nov 2015, 00:18

Policies

hi <br> <br> In May 2015 I resigned from my job. my policies was deducted directly from my salary and now that I was not working. before July could end I went and resolved the issue in Paarl mall and instructed Old mutual to deduct as debit order from my bank which my banking details given to them. They debited the full amounts for multiple policies for July and august 2015. In September 2015 the debit didn't go off and that's when I went back to branch and made an enquiry again. At the branch I was told my policies were cancelled but at the end of October Old Mutual still debited my account. I called their call centre to log a complaint but to date nobody has come back to me. I want my policies re-instated immediately as Old Mutual has received payments ,there was also no notification to me that my policies were going to be cancelled. The branch also couldn't help me further.<br> <br> if Old Mutual cannot re-instate my policies then they must pay me back all the premiums paid to them and I would seek a better more customer orientated investment/broker.<br> <br> thanks<br> <br> From a very angry , frustrated customer

0
Replies (1)
Old Mutual
Old Mutual's reply29 Nov 2015, 18:42
Official
Hello char1984,

We apologise for the poor service you have experienced. We will investigate and contact you directly.
Regards
Thabiet Mintin
Complaints Management

Best regards,