MN
Michelle N
1 reviews | Active since Jan 2019
26 Jun 2025, 19:32
PLEASE SORT THIS OUT
I’m disappointed that I have to come to this platform to complain cos for 2 months I have not gotten any proper response!
I emailed Old Mutual for the past 2 months requesting a cancellation of one of my policies. I included a signed email with the policy reference number as requested, after a whole runaround.
Now I’m getting an email that ALL my policies have been cancelled which means all my policies since 2012!!
Can SOMEONE efficient please contact me and resolve this matter cos I can’t go through all this for just requesting a MERE cancellation cos I’m still being debited 🥵😩😤
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
26 Jun 2025, 19:40Good day Michelle,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Jun 2025, 19:40
Official
Good day Michelle,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
MN
Michelle N's updateReviewer Update
27 Jun 2025, 10:10Thank you for your prompt response and clear explanation. It is much appreciated . My matter has been resolved quickly and efficiently.
Thank you
Thank you
MN
Michelle N's update27 Jun 2025, 10:10
Reviewer Update
Thank you for your prompt response and clear explanation. It is much appreciated . My matter has been resolved quickly and efficiently.
Thank you
Thank you
Old Mutual's replyOfficial
27 Jun 2025, 10:25Good day, Michelle N.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Jun 2025, 10:25
Official
Good day, Michelle N.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management