Please return money

https://mail.yahoo.com/d/search/keyword=mutual/messages/15225?.intl=za&.lang=en-ZA&.partner=none&.src=fp As per the cancellation email above member number ( ********** 88) We cancelled the policy in October 2018. I also called Old mutual in October to cancel the policy, the Old mutual lady i spoke to told me she cancelled the policy but that the November debit order will still be deducted and she said i can ask for a refund. But November, December & January the debit orders still were deducted. R1047.07pm & R234.13pm. My sister has requested a new policy and also requested that her above policy be cancelled