Please REFUND me- No EXCUSES

Good day,

I previously had a funeral policy with Old Mutual. I was paying R349 a month, for around 5 months. I then decided to cancel it. When I asked if a refund was due to me for amounts paid I was told no..I wasn't happy but I accepted it. Mind you these debit orders can't be reversed at the bank.

Then in April I received a debicheck. My children were playing with the phone and they accepted it. Once I realized this I sent an email to Old Mutual immediately requesting cancelation..this was the 28 April 2024. Despite that a debit order in the amount of R433 went off on Fri. I went into a panic because I am a single parent and that was my our electricity money.

I called Old Mutual, explained the story to the lady I spoke to and assured me that as the debit went off that day it hadn't reflected on the system so she'll cancel the policy and I'll receive my refund In 7-10 working days.

Today I received am email and sms to say the policy is cancelled as at today and as a result no refund is due to me. So from next week me and my children will be sitting in the dark because I don't have funds to buy electricity.

I then called them again and after explaining the situation I was basically told that it's irrelevant that I sent an email on the 28th of April 2024 as I had missed the cooling off period. I wasn't even aware and hence no refund is due to me.

You are unfair Old Mutual. I paid those premiums with hard earned money which I was willing to write off. But the R433 I'm not willing too. I want that refunded into my account. I refuse to allow my kids to sit in the dark especially in this cold coz u too greedy to pay me back.

Come