EF
Esaia F
1 reviews | Active since May 2019
04 Mar 2026, 16:52
Please refund me back my money
I canceled my policy early last month on the 3rd of Feb 2026, and on the 15th I was debited. Before I can cancel the policy the lady that I was on the call with promised should I be debited they going to refund me. Today it is the 4th of March I haven't received anything from them. Even an update i haven't. I have to call I have been on the line for an about 54minutes and no one answered/ picked my call. OLD MUTUAL please pay back my money. I think of canceling everything that I have with it. Careless service provider ever.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
04 Mar 2026, 17:35Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Mar 2026, 17:35
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
EF
Esaia F's updateReviewer Update
25 Mar 2026, 21:06Yoh haven't refunded me fully, you send me R295.87 where is the rest of my money guys?
EF
Esaia F's update25 Mar 2026, 21:06
Reviewer Update
Yoh haven't refunded me fully, you send me R295.87 where is the rest of my money guys?
Old Mutual's replyOfficial
26 Mar 2026, 07:14Dear Esaia Finger
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Mar 2026, 07:14
Official
Dear Esaia Finger
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management